• Service Process
  • Service Agreeme
Service process description:
1. if the customer encounters any problems during the use of the product. please contact us by emai or phone, we wil solve your problerin time.
2. When the customer needs service, we need you to provide the product model, label code, fault phenomenon, and it is convenient forour service personnel to inquire.
1.The warranty period of the product is 12 months refer to the barcode of nameplate). During the waranty period, f the product fails or is damthe condition of normal use by following the instructions, EMHEATER will be responsible for free maintenance.
2. Within the warranty period, maintenance will be charged for the damages caused by the following reasons? A. Improper use or repair/modification without prior permission; B. Fire, flood, abnormal voltage, other disasters and secondary disaster C. Hardware damage caused by dropping or transportation after procurement: D. Improper operation;E. Trouble out of the frequency inverter (for example, external device).
3. If there is any failure or damage to the product, please correctly fill out the Product Warranty Card in detail.
4. The maintenance fee is chared according to the latest Maintenance Price List of EMHFATER
5. The Product Warranty Card is not re-ssued. Please keep the card and present it to the maintenance personnel when asking for maintenance
6. lf there is any problem during the service, contact EMHEATER’s agent or EMHEATER directly.
7. This agreement shall be interpreted by China EM Technology Limited.